Please know, there was a temporary issue with the Wireless Hubs due to the recent change in Daylight Savings. I spearhead The Shade Store’s IT team, and I’m so sorry for any inconvenience you may have experienced with our App. I’ve been sent a new hub, extenders (support is fine) but really, how hard can this be in today’s world? Do not buy unless there’s a serious overhaul of the underlying tech stack. Imagine this happening while you’re on vacation. So, now, amidst a busy day, I need to add 13 or so shades back and hope they stick. Nothing changed from last night except….well, nothing. Just this morning, I woke up to all my devices deleted from the app. I spent a lot of money and remain frustrated with this set up. Their tech team apparently is worse than high school coders at this point. Justin from the team helped at first but even he is likely frustrated. Don’t buy and invest in this if you actually care about technology or automation. I’ve played with the remote wire, have a range extender right below it. At least two shades throughout house do not open and say motor not online every day. As a result, I have to manually reset my hub every day and thus, the connection to the extenders become hit or miss. The company tried to help by sending additional remote extenders but then their hub started failing with eero’s mesh network (a problem they know about and apparently are working on). I’m so frustrated with this entire setup. Maybe v3 will be intended for consumers, v2 is not. This can be made to work, but requires patience and the willingness to mess with your router/wifi settings. They can fix this.Ĥ) On the correct network, I still got a message about not being on the network when I tried to adjust the top/bottom settings. They mean click, wait for the jog/beep, click again, wait for the jog/beep, then hit Next.ģ) The shades are presented in the order you add them, not sorted by name. Phone support knows their script, they don't know networking.Ģ) When the shade pairing instructions say "tap P2 twice" on the remote, they don't mean click-click. Phone support told me I also had to disconnect all the satellites in the mesh network, but that was not necessary. If you have an IOT network with client isolation, it has to be temporarily disabled. Lots of room for improvement.ġ) The app needs access, via a 2.5Ghz wifi network. They should be fixing the app, not telling customers they should make arrangements for someone to walk through it with them on the phone.Īfter the required phone calls and a couple of hours of work I was able to get the app to work. While I appreciate the developer's offer of assistance, he misses the point.
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